Frequently asked questions
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FAQs
🛒 Ordering & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard), Apple Pay, Google Pay, and PayPal. All transactions are secure and encrypted.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or cancelled within 2 hours of placement. Please contact us immediately at lycosra@lycosra.com or call +971 566 472 417.
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your address, and access exclusive offers.
🚚 Shipping & Delivery
Q: Do you offer international shipping?
A: Yes! We ship worldwide from our base in Abu Dhabi. Shipping charges and delivery time vary based on location.
Q: How long does delivery take?
A:
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UAE Orders: 2–3 business days
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GCC & Middle East: 5–7 business days
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International Orders: 7–14 business days
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking link via email or SMS. You can also track it from your Lycosra account dashboard.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return unused items within 14 days of delivery. Products must be in original condition and packaging. Contact us before initiating a return.
Q: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive the returned item and verify its condition.
🧘♀️ Products & Support
Q: Are your fitness products suitable for beginners?
A: Absolutely! We offer a range of fitness gear suitable for all levels—from beginners to professionals. Each product page includes usage recommendations.
Q: What if a product I want is out of stock?
A: You can sign up for back-in-stock alerts on the product page. We’ll notify you as soon as it’s available.
Q: Do you offer bulk or corporate orders?
A: Yes, we provide custom solutions for gyms, personal trainers, and corporate wellness programs. Contact us directly for special rates.
📞 Still Need Help?
If your question isn’t listed above, feel free to reach out:
📧 Email: lycosra@lycosra.com
📞 Phone: +971 566 472 417
📍 Location: Lycosra General Trading LLC SPC, Al Ghaz Tower, Flat No. 1401, Airport Road, Abu Dhabi