Privacy Policy

Effective Date: June 29, 2025

At Lycosra, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit our website or make a purchase from www.lycosra.com.

1. Who We Are

Business Name: Lycosra General Trading LLC SPC
Address: Al Ghaz Tower, Flat No. 1401, Airport Road, P.O. BOX 93702, Abu Dhabi, United Arab Emirates
Email: lycosra@lycosra.com
Phone: +971 566 472 417

2. What Information We Collect

We collect the following types of information:

a) Personal Information

When you place an order, sign up for an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely via third-party gateways)

b) Device & Usage Information

Automatically collected when you visit the site:

IP address
Browser type and version
Device information
Pages visited and interaction data
Referring URLs

c) Cookies & Tracking Technologies

We use cookies and similar tools to:

Enhance your shopping experience
Analyze website performance
Deliver personalized content and promotions

You can manage cookie preferences in your browser settings.

3. How We Use Your Information

Your information helps us:

Process and fulfill your orders
Communicate order updates and customer service
Improve website functionality and product offerings
Detect and prevent fraud or abuse
Send promotional emails (only with your consent)

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Payment processors, shipping companies, analytics platforms.
Legal Authorities: When required by law or to protect our rights and customers.
Business Transfers: In case of a merger, acquisition, or asset sale.

All third-party partners are required to handle your data in compliance with strict privacy standards.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
File a complaint with a data protection authority

To exercise your rights, please contact us at lycosra@lycosra.com.

6. Data Security

We take strong precautions to protect your personal information:

SSL encryption for data transmission
Secure payment processing through trusted gateways
Restricted access to sensitive information within our team

7. Data Retention

We retain your information:

For as long as your account is active
As needed to fulfill legal, tax, and regulatory obligations
Until you request deletion (where applicable)

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with a revised effective date. Continued use of our site implies your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us:

📧 Email: lycosra@lycosra.com
📞 Phone: +971 566 472 417
📍 Address: Lycosra General Trading LLC SPC, Airport Road, Al Ghaz Tower, Flat No. 1401, P.O. BOX 93702, Abu Dhabi, United Arab Emirates